Returns & Refunds Policy
Legal Review Required
This page contains placeholder information — marked in [brackets] — that must be confirmed by SITJAO PRO's business owner and reviewed by qualified legal counsel before this store operates in production.
We want you to be happy with your SITJAO PRO gear. This policy explains how returns, exchanges, and refunds work.
Return window
You may request a return within [return window — pending confirmation, e.g. 14 days] of receiving your order. To request a return, sign in to My Account → Orders, open the relevant order, and use "Request a Return."
Eligibility
Returned items must be unused, unworn, and in their original packaging with all tags attached. [Specific exclusions for hygiene/protective items such as mouthguards or worn gloves — pending confirmation.]
How to request a return
Sign in to your account, go to your order, select the item(s) you'd like to return, and tell us why. We'll review your request and let you know once it's approved, along with return shipping instructions.
Return shipping costs
[Who covers return shipping costs, and any conditions — pending confirmation.]
Refunds
Once we've received and inspected your returned item(s), we'll issue a refund to your original payment method. Refunds are typically processed within [refund processing time — pending confirmation] business days after approval, though your bank or card provider may take longer to show the funds.
Non-returnable items
[List of items that cannot be returned for hygiene or safety reasons — pending confirmation.]
Damaged or faulty items
If your order arrives damaged or faulty, contact us as soon as possible with photos of the issue so we can arrange a replacement or refund at no cost to you.
Cancelling before your order ships
If your order hasn't shipped yet, we may be able to cancel it and issue a full refund — contact us as soon as possible after placing your order.
Contact us
Questions about a return or refund? Contact us at [support email — pending confirmation], or reach us through your order in My Account.